Place de Saint-Gervais 1 Next to Mandarin Oriental Hotel
Reviews and Ratings
Reviews from guests about their experience.
86%
loved their spa retreat and can’t wait to return.
8.6/10
Great
Rooms
7.4
Location
8.2
Service
9.6
Dining
7.8
Guest reviews
8.6/10
based on 5 reviews
4.5/5
based on 918 reviews
8.5
8.5/10 based on 601 reviews
#7 of 113 hotels in Geneva based on Tripadvisor
Mark
United Kingdom,
March
2025
5.6/10
My stay at the Mandarin Oriental in Geneva was nice, primarily due to the really good service and spacious accommodations. The staff went above and beyond to ensure my comfort, which truly stood out. However, I did notice some areas that could be improved, particularly with the dining options and the overall vibe of the bar.
Rooms
8.0
The junior suite I stayed in was spacious and had a proper work station, making it comfortable for my business trip. However, my room faced the backside towards the church, which didn’t offer the best views.
Service
10.0
The staff were incredibly attentive and friendly throughout my stay. From the front desk to the bar, I felt genuinely cared for, especially during the check-in and check-out process when they arranged everything seamlessly.
Location
7.0
The hotel is well-situated along the Rhône River, making it an excellent base for exploring Geneva, though it felt a bit distant from the main attractions compared to other luxury hotels.
Dining
6.0
I tried the Peruvian restaurant but found the cuisine to be more of a modern fusion rather than authentic. The bar area lacked a lively atmosphere, which I was hoping for after a long day.
Facilities
7.0
The amenities offered, including room service and housekeeping, met my expectations. But I did feel that the bar and dining options could benefit from more vibrancy and cleanliness.
Geoffrey
United Kingdom,
February
2025
5.4/10
My stay at the Mandarin Oriental, Geneva was marked by really good staff service and luxurious accommodations. The riverside view from my room added to the charm, though I noted the dim lighting and some minor maintenance issues. Overall, it's a good experience if you're willing to indulge a little more for great service and comfort.
Rooms
8.0
My room was spacious and elegantly decorated, featuring a comfortable queen bed and a luxurious bathroom with both a standup and rain shower. However, I found the lighting a bit dim, which could be improved.
Service
10.0
The staff were incredibly friendly and attentive, going out of their way to anticipate my needs. The concierge was particularly helpful with reservations, making my stay even better.
Location
8.0
Ideally located along the river, the hotel allowed easy access to local attractions, although it was a bit farther from the heart of downtown compared to other luxury hotels.
Dining
Facilities
9.0
The hotel had a full range of facilities including efficient room service and valet parking. I appreciated the well-maintained common areas for relaxation.
Connor
United Kingdom,
January
2025
7.4/10
My stay at the Mandarin Oriental, Geneva had its ups and downs. While I found the room to be quite small compared to others I’ve experienced, the staff really stood out with their really good service. The breakfast was a highlight for me, featuring amazing quality and variety, though I wish there was a swimming pool or a better terrace for enjoying the scenery. Overall, there were enough positive experiences to make my visit enjoyable, and I’m looking forward to future stays in other Mandarin properties.
Rooms
6.0
The room was smaller than expected, but comfortable enough for my stay.
Service
9.0
The staff were extremely friendly and went out of their way to assist with my requests.
Location
8.0
The location was central, allowing easy access to nearby attractions and views of the Rhône.
Dining
7.0
Breakfast exceeded my expectations with fresh, high-quality options, but room service prices were steep.
Facilities
6.0
Facilities were limited without a swimming pool, but the cleanliness was commendable.
Grace
United Kingdom,
January
2025
5.2/10
My stay at the Mandarin Oriental in Geneva was quite pleasant, marked by excellent service and luxurious accommodations. The staff were incredibly attentive and friendly, making me feel valued from the moment I checked in. However, I did find the air conditioning a bit unreliable, which was uncomfortable at times.
Rooms
8.0
The room I stayed in was elegant and came with many thoughtful amenities. While it was on the smaller side, the bed was exceptionally comfortable and made for restful nights.
Service
10.0
Service was truly amazing. From the warm welcome to the efficient concierge and room service, I felt well taken care of throughout my stay.
Location
9.0
The location was great, providing beautiful views of the Rhône River. It was also conveniently situated, allowing easy access to nearby attractions.
Dining
9.0
Dining experiences at the hotel were good. I particularly enjoyed the riverside breakfast and the quality of food at the on-site restaurants. The variety of options was impressive.
Facilities
8.0
Facilities were modern and kept in excellent condition, though I did notice the air conditioning could use some improvement. Overall, the well-maintained common areas contributed positively to my experience.
Reese
United Kingdom,
November
2024
7.4/10
My stay at the Mandarin Oriental in Geneva was quite an experience. The room was spacious and offered stunning views of the Rhône River, which made for a beautiful backdrop. However, I encountered some issues with outdated room decor and technology, which detracted from the otherwise luxurious atmosphere. The breakfast buffet was a highlight, with an impressive variety of delicious options to kick-start my day.
Rooms
7.0
While my room was spacious and comfortable, the decor felt dated and could really use some updating. I also noticed some wear on the walls and doors, which was disappointing given the hotel's reputation.
Service
9.0
The staff were really good throughout my stay. They were attentive, friendly, and went above and beyond in their service, particularly the concierge who offered great dining recommendations.
Location
9.0
The location was ideal, right in the heart of Geneva, allowing me to explore the charming city on foot. The riverside view from my room was an added bonus, perfect for relaxing after a day out.
Dining
9.0
Breakfast was truly superb, featuring a broad range of fresh fruits, pastries, and made-to-order options. It was a good way to start my mornings at the hotel.
Facilities
8.0
The hotel offers a range of facilities including room service and a beautiful spa. While I didn’t use all the amenities, the staff provided great assistance with requests.
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